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Posted 40 days ago

Escalation Engineer, Enterprise Service Desk

ABACUS

  • Salary: not listed by employer

  • ★ Trustpilot 3.0 (6 customer reviews) on Trustpilot (opens in new tab)

  • Typical pay for tech professionals in United Kingdom: £42,889–£75,427 a year Official statistics

  • Also hiring in India and United States (open roles on Tech Abroad)

  • Permanent residency after about 5 yrs

  • Citizenship after about 6 yrs

  • Work language: likely English (posting is in English)

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About the role

The Escalation Engineer is a senior Tier 3 engineering role within the Service Delivery organisation, acting as the primary technical owner and escalation authority for a portfolio of high-visibility, high-touch clients. Beyond resolving complex incidents, the role is responsible for preventing them, driving stability, operational maturity, and long-term technical improvement Operating at the intersection of infrastructure engineering, service operations, and client advisory, this role delivers proactive technical leadership across client environments and the shared multi-tenant platform. Unlike traditional escalation support, this position functions as a trusted technical partner to both…

Social security agreement

Location Insights: Edinburgh

  • Take-home pay (Country tax)

    About £2,480–£4,360 a month after tax, from typical pay for tech professionals in United Kingdom (£42,889–£75,427 a year, official statistics), not this employer's offer, using the average rate of 30.7% for a single employee on a higher salary

  • Weather (City)

    London (nearest reference city): summer highs about 73°F / 23°C, winter highs about 46°F / 8°C

  • Safety (Country)

    High peacefulness (Global Peace Index rank 39)

Where this listing comes from

Listed via Greenhouse, on