Posted 50 days ago
ABACUS
Salary: not listed by employer
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Estimated range: not enough salary data for this role or country yet.
Also hiring in United Kingdom and United States (open roles on Tech Abroad)
Residency timeline: not in our data yet
Work language: likely English (posting is in English)
Overview:
Abacus’s Analyst, Enterprise Service Desk is responsible for serving as an initial point of contact for triaging, then resolving or accurately escalating incoming client or system generated requests as well as providing a world class client experience daily. Analysts assist with escalations while following documented policies and procedures to effectively set correct ticket priority, then work to resolve issues in accordance with our standard escalations process.
Duties and Responsibilities:
• Serve as the first point of contact for all IT-related support requests primarily via phone and as needed via email and/or ticketing system.
• Be logged into the phone queues throughout the…
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