Lead Data Scientist - Causal Inference

Job Description About the role We’re looking for an experienced Data Scientist to join our Customer Support team in London, working as part of a team based across London and Budapest. You’ll help us understand how well our customer support experience is working, identify the biggest opportunities for improvement, and shape the path towards greater automation. This is an analytical Data Science role with a strong product focus. You’ll use customer, conversational and operational data to measure service quality, diagnose issues, propose solutions and evaluate whether they improve outcomes. A key part of the role is simplifying complex customer journeys and operational systems into clear,…