Posted 43 days ago
ABACUS
Salary: not listed by employer
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Typical pay for tech professionals in United States: $105,210–$171,980 a year Official statistics
Also hiring in India and United Kingdom (open roles on Tech Abroad)
Residency timeline: not in our data yet
Work language: likely English (posting is in English)
Enterprise Service Desk, Analyst
Job Summary
The Enterprise Service Desk Analyst is a client-facing technical support role responsible for triaging, troubleshooting, resolving, and accurately escalating client and system-generated support requests.
This role serves as an initial point of contact for one of Abacus client across the Financial sectors and is responsible for delivering responsive, white-glove service while maintaining strong ticket ownership and documentation standards.
Role Focus
This role focuses on first-contact support, standard technical troubleshooting, ticket ownership, client communication, and timely escalation when issues require senior or engineering support.
Responsibiliti…
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