Head of Customer Success – GPU Infrastructure

The Role As Head of Customer Success, you build and lead the function that takes care of our infrastructure customers once the contract is signed. Many of them run their most important AI workloads on Lyceum on multi-year contracts. You make sure they have an outstanding experience, from onboarding through day-to-day operations to renewal and growth. You set up the processes, hire and lead the team of Account Executives and Infrastructure Support Engineers, and are the trusted point of contact for our largest accounts. You don't need to fix technical issues yourself, but you understand what's going on and make sure they get solved fast. What You'll Do • Build our customer success function…