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Posted 2 days ago

Lead Data Analyst, Customer Support

Wise

  • Salary: not listed by employer

  • 3.6 out of 5 on Glassdoor (opens in new tab) · 111 reviews

  • Typical pay for tech professionals in United Kingdom: £42,889–£75,427 a year Official statistics

  • Also hiring in Brazil, Estonia, Hungary, India and 3 more countries (open roles on Tech Abroad)

  • Permanent residency after about 5 yrs

  • Citizenship after about 6 yrs

  • Work language: likely English (posting is in English)

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About the role

Job Description We are looking for a Lead Data Analyst who is passionate about our mission of Money Without Borders. You will partner with our Customer Support organisation to help drive data-driven decisions that improve customer outcomes while managing cost to serve and team capacity. Customer Support is the largest customer-facing area in Servicing. It is where cost to serve, AI and automation, and the alignment between Operations and Product come together. You will measure whether changes to channels, self-serve flows and AI agents are working for customers, and you will be a trusted analytical voice for CS Operations, CS Product and WFM. As a Lead Data Analyst, you will own key parts…

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Location Insights: London

  • Rent (City)

    Average private rent across London was £2,332 a month in August 2026. This covers all property sizes, and ONS gives no centre/outside split.

  • Take-home pay (Country tax)

    About £2,480–£4,360 a month after tax, from typical pay for tech professionals in United Kingdom (£42,889–£75,427 a year, official statistics), not this employer's offer, using the average rate of 30.7% for a single employee on a higher salary

  • Weather (City)

    London: summer highs about 73°F / 23°C, winter highs about 46°F / 8°C

  • Safety (Country)

    High peacefulness (Global Peace Index rank 39)

Where this listing comes from

Listed via SmartRecruiters, on