Quality Assurance Team Leader

Job Description Role Summary We are seeking an experienced and highly motivated Quality Assurance Team Lead to head our Vendor Operations QA team. In this role, you will lead a team of QA Analysts responsible for auditing interactions across Vendor Operations and multiple communication channels (chat, call, and email). Your primary goal is to oversee daily operational activities, ensure audit targets are consistently met, and drive continuous improvement in the overall customer, vendor, and rider experience. By partnering with international BPO teams and internal stakeholders, you will foster a culture of quality, provide actionable coaching to your team, and implement strategies to ensure…