Posted 12 days ago
Wise
Salary: not listed by employer
3.6 out of 5 on Glassdoor (opens in new tab) · 111 reviews
Typical pay for tech professionals in United Kingdom: £42,889–£75,427 a year Official statistics
Also hiring in Brazil, Estonia, Hungary, India and 4 more countries (open roles on Tech Abroad)
Permanent residency after about 5 yrs
Citizenship after about 6 yrs
Work language: likely English (posting is in English)
Job Description Customer Support is the largest customer-facing area in Servicing. It is also where cost to serve, AI and automation, and the alignment between Operations and Product meet. We're looking for a Head of Customer Service Analytics who is passionate about our mission of Money Without Borders. You will lead all analytics for Wise's customer support operation: CS Ops, CS Product, and WFM and capacity planning. You'll be accountable for the CS metric tree and for measuring the impact of automation and AI. You'll also build a team that improves CS cost and customer outcomes together, rather than trading one off against the other. Analytics at Wise is a core leadership engine, not a…
Social security agreement
Add your citizenship in your answers and we’ll check whether United Kingdom has an agreement with your country.
Rent (City)
Average private rent across London was £2,332 a month in August 2026. This covers all property sizes, and ONS gives no centre/outside split.
Take-home pay (Country tax)
About £2,480–£4,360 a month after tax, from typical pay for tech professionals in United Kingdom (£42,889–£75,427 a year, official statistics), not this employer's offer, using the average rate of 30.7% for a single employee on a higher salary
Weather (City)
London: summer highs about 73°F / 23°C, winter highs about 46°F / 8°C
Safety (Country)
High peacefulness (Global Peace Index rank 39)
Listed via SmartRecruiters, on
