Posted 29 days ago
Sutherland
Salary: not listed by employer
★ Trustpilot 3.1 (14 customer reviews) on Trustpilot (opens in new tab)
Estimated range: not enough salary data for this role or country yet.
Also hiring in Bulgaria, India, Romania and United States (open roles on Tech Abroad)
Residency timeline: not in our data yet
Work language: likely English (posting is in English)
Job Description The Quality Analyst Team Manager looks after the overall activities of the program Quality Analyst (QA) Team that includes: • QA Observations, Team-Level reports, Program-Level Analysis, calibration sessions and CI Framework deployment • Champions program implementation of Continuous Improvement Framework • Own deployment and completion of QA delivery plan for the program • Observations and Quality Analyst (survey) results to improve performance • Implement standard Quality practices for the program that will enable delivery of exceptional customer experience measured through survey returns • Manage team productivity and effectiveness using a structured approach to…
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