Posted 46 days ago
Sutherland
Salary: not listed by employer
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Estimated range: not enough salary data for this role or country yet.
Also hiring in Bulgaria, India, Romania and United States (open roles on Tech Abroad)
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Work language: likely English (posting is in English)
Job Description Sutherland is seeking a Quality Analyst to support a new program launching in Alexandria! Quality Analysts ensure consistent customer experience, sales execution, process adherence and compliance through structured audits, calibration, feedback and reporting. As a QA you'll get to own: Audit & Monitoring • One audit per agent per day, equivalent to five audits per agent per standard Monday-Friday week. • Audit calls using the Quality MON Form. • Evaluate sales pitch, objection handling, process adherence, documentation and customer experience. Sales Hygiene & Compliance • Validate sales to ensure they meet program requirements. • Check sales for hygiene issues,…
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